When programs get stuck this way, they are neither running properly nor are they in a state where they can be stopped by normal means. It sounds like a program is stuck running and is not able to pay attention to the 'cease and desist' message that the shutdown message sends when you try to shut off the computer.Ĭomputer Does Not Shut Down (Windows 7 or Vista) Does anyone know of any solution on the sleep problem and restart problem? Or have any suggestions i can try? Thank you, any help would be appreciated! it will sit like that for an hour and not restart because it cannot get out of the restart logging off of windows process, so i am forced to shutdown by pressing the power button. Everything was working well but not fixed.now when i go to restart my laptop, when windows goes to log off, all it does is spin the circle next to logging off. I had to reinstall my display drivers and I also flashed my BIOS to Insyde F.18.

When returned i noticed my volume and wifi touch buttons were blacked out and not working and also my LCD screen would not go to sleep when i closed the top dispite all of my settings telling it to. It was sent out because the backlight had went out on the LCD. I have a HP Pavilion dv4-2049wm with Windows 7 sp1.I had recently sent my laptop out to be fixed via warranty through a 2 yr extended service plan that has just recently expired after it was returned to me.

Windows 7 stuck logging off